New college graduates often quip that they’re excited to exit the classroom and enter the “real world.” It’s true that joining the workforce generally means learning on the job rather than sitting in a lecture hall. But make no mistake: education is still an important component in employee development and company advancement.
The workspace and the kind of work associated with a corporate entity are evolving and will continue to evolve ceaselessly. It there is anything that cannot be stopped, that is the progress of human intelligence. And with progress comes change.
The conventional workspace managed with skills that were largely routine. However, in the ever-changing modern workplace, these skills can fall woefully short and cannot be utilized to achieve the objectives and goals of an organization. Revolutionary and transformational developments are happening across all fields and industries.
If information technology was big, Artificial Intelligence is even bigger. Robotics is already being used in a growing number of companies across diverse industries and sectors. Robotics and artificial intelligence are gobbling up jobs at an alarming rate. Automation is affecting employment prospects especially in the retail sector and is expected to put millions of people out of work over the next decade. Automation can make even highly skilled expertise appear mundane. However, humans continue to deliver superior results in ay work that involves creativity, interpersonal skills, and emotional intelligence.
That’s why there is an inherent need for prospective employees to upgrade their skill sets to stay relevant. A key ingredient for success in life and business is the ability to adapt to the changing work environment and the knack to embrace and accept technology changes.
With smart machines and apps making a strong presence felt in major organizations and across a highly connected world, job qualifications are changing dramatically. Organizations are also waking up to the fact that they will not be able to run their business efficiently if they do not adapt to these changes. Corporate training is the first step in this direction.
Here are five types of corporate training your company should consider implementing for the good of your workforce and professional infrastructure as a whole.
Leadership and Management Development
Companies successful at keeping turnover rates low typically have healthier company culture and a stronger bottom line. And to keep the best and brightest, your organization needs to provide a pathway to upward advancement. In other words, to keep employees engaged, you must provide opportunities for promotion.
But in order to advance, employees need to acquire and hone a set of leadership skills. That’s where leadership and management development comes in. Here are some key principles to help future leaders succeed:
- Enrollees should learn how to practice authenticity and self-awareness
- Effective communication and positive people skills are paramount
- Promising leaders must learn how to collaborate and share with others
- Seizing opportunities means forecasting, setting goals, understanding risks and knowing when to leap
Customer and Client Communications
It’s obvious why customer service specialists need training. Their line of work deals specifically with fielding customer questions, complaints and feedback. Without a script and a set of rules, they will quickly become overwhelmed.
But some experts make the case that every employee can, in fact, benefit from customer service training. Why? Because how a business treats customers says so much about its culture, reputation and operations. If a marketer doesn’t know what customers truly want, how can they craft a targeted web campaign? If the CEO is far removed from front-line customer service, how can they make decisions regarding new brand initiatives and strategies?
Workplace Ethics and Anti-Harassment
Remember your first day on the job? It can be overwhelming. One minute, someone is handing you a packet full of rules, regulations and guidelines. The next, you’re being swept away for inter-departmental introductions. Chances are, it will be awhile before you’re able to read and digest every word of an employee handbook. That’s why it’s so important to follow up hiring with comprehensive anti-harassment training.
Employees at every level benefit from effective ethics training: executives, supervisors and interns alike. Company culture hinges on safety and productive communication in the workplace. Make sure your Human Resources department is equipped to spearhead regular, sanctioned training sessions in this area.
Leaders can check comprehension as they go during compliance training with an interactive learning activity. By asking questions incrementally throughout the session and allowing participants to answer using their mobile devices, trainers can gauge how well participants are absorbing the concepts at hand. Instructors can also present hypothetical situations via decision-modeling, which tests groups on which course of action they’d take if confronted with a scenario.
General Safety and Emergency Procedures
A fire breaking out is not the time to discover your company forgot safety and emergency training. Taking the time to cover a broad overview of safety and security can actually save lives. Make sure your employees—especially leaders—know their roles during an emergency.
Did you know negligent employees are actually the leading cause of data breaches for small and medium-sized businesses? Taking the time to train your employees on cybersecurity basics could stave off an expensive attack down the line. Here are two major areas to cover: setting strong passwords and avoiding email phishing scams.
Whether mandatory or elective, consider how your company can most effectively implement these five types of corporate training.
Tips for Setting Impregnable Passwords
Password is one of the commonly used ways for organizations and the people running it to authenticate their identity. Password is needed for all types of online banking activities, for making purchases and for a number of other transactional online activities. The use of strong passwords and maintaining its confidentiality is therefore vital for protecting the security and identity of an organization. However, the generation and use of passwords can prove to be a complex issue.
Passwords must be nearly impossible for anyone to decode with guesswork. It is vital to ensure password protocol and control. It should be a key component of your cybersecurity strategy. Steer away from the commonly used strategies and focus on unique identification methods such as a separate PIN or random characters generated electronically.
Proven Ways of Avoiding Email Phishing
Phishing is an illegal way of acquiring confidential information by someone who pretends to be representing a trustworthy website. The main target of these cybercriminals is to get their hands on passwords that can provide them access to the financial information and other extremely critical business details. The criminals make use of bulk emails, text messages and other forms of online communications to penetrate the security net and ‘steal’ the data they are looking for.
Coming back to the above-mentioned types of corporate training, it is for organizations to consider whether to make them mandatory or voluntary based on the kind of information the organization handles and the level of security needed to keep the data foolproof and secured.