New college graduates often quip that they’re excited to exit the classroom and enter the “real world.” It’s true that joining the workforce generally means learning on the job rather than sitting in a lecture hall. But make no mistake: education is still an important component in employee development and company advancement.
Here are five types of corporate training your company should consider implementing for the good of your workforce and professional infrastructure as a whole.
Companies successful at keeping turnover rates low typically have healthier company culture and a stronger bottom line. And to keep the best and brightest, your organization needs to provide a pathway to upward advancement. In other words, to keep employees engaged, you must provide opportunities for promotion.
But in order to advance, employees need to acquire and hone a set of leadership skills. That’s where leadership and management development comes in. Here are some key principles to help future leaders succeed:
It’s obvious why customer service specialists need training. Their line of work deals specifically with fielding customer questions, complaints and feedback. Without a script and a set of rules, they will quickly become overwhelmed.
But some experts make the case that every employee can, in fact, benefit from customer service training. Why? Because how a business treats customers says so much about its culture, reputation and operations. If a marketer doesn’t know what customers truly want, how can they craft a targeted web campaign? If the CEO is far removed from front-line customer service, how can they make decisions regarding new brand initiatives and strategies?
Remember your first day on the job? It can be overwhelming. One minute, someone is handing you a packet full of rules, regulations and guidelines. The next, you’re being swept away for inter-departmental introductions. Chances are, it will be awhile before you’re able to read and digest every word of an employee handbook. That’s why it’s so important to follow up hiring with comprehensive anti-harassment training.
Employees at every level benefit from effective ethics training: executives, supervisors and interns alike. Company culture hinges on safety and productive communication in the workplace. Make sure your Human Resources department is equipped to spearhead regular, sanctioned training sessions in this area.
Leaders can check comprehension as they go during compliance training with an interactive learning activity. By asking questions incrementally throughout the session and allowing participants to answer using their mobile devices, trainers can gauge how well participants are absorbing the concepts at hand. Instructors can also present hypothetical situations via decision-modeling, which tests groups on which course of action they’d take if confronted with a scenario.
A fire breaking out is not the time to discover your company forgot safety and emergency training. Taking the time to cover a broad overview of safety and security can actually save lives. Make sure your employees—especially leaders—know their roles during an emergency.
Did you know negligent employees are actually the leading cause of data breaches for small and medium-sized businesses? Taking the time to train your employees on cybersecurity basics could stave off an expensive attack down the line. Here are two major areas to cover: setting strong passwords and avoiding email phishing scams.
Whether mandatory or elective, consider how your company can most effectively implement these five types of corporate training.