The unexpected happened on late Monday in the US, Canada, and many other countries across the world. It seemed pretty inconceivable that heavyweight social media platforms such as Facebook, Instagram and WhatsApp could go down and become inaccessible to users but they did. While some users had read-only access, others could not log in to their account.
Many people from all over the world reported on Twitter that they were having problems accessing their Facebook, Instagram accounts, and WhatsApp messages. Users from South America, Philippines and India too reported the problem. The outage lasted for around 90 minutes before normal services were restored.
Many Facebook users were greeted by an error message that read: ‘Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.’
The Instagram website also displayed a similar message: ‘We couldn’t connect to Instagram. Make sure you’re connected to the internet and try again.’
Facebook later clarified that the temporary outages were caused by a networking problem. Users could not post comments and view photographs during the outage.
“Earlier today, a networking issue caused some people to have trouble accessing or posting to various Facebook services,” the Facebook spokesperson said offering an explanation on the issue. “We quickly investigated and started restoring access, and we have nearly fixed the issue for everyone. We’re sorry for the inconvenience,”
Down Detector, a popular portal dedicated to monitoring and detecting website outages and malfunctions was the first one to report the problem.