Terms of Service
Relevance Growth Marketing Agency
Last Updated: September 17, 2025
1. Acceptance of Terms
Welcome to Relevance. By engaging our services, accessing our website, or entering into any agreement with us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you (“Client”) and Relevance (“Agency,” “we,” “us,” or “our”). We may update these Terms from time to time, and your continued engagement with our services constitutes acceptance of any changes.
2. Description of Services
Relevance is a growth marketing agency specializing in data-driven marketing strategies and execution. Our services include but are not limited to:
- Digital marketing strategy development
- Search engine optimization (SEO)
- Pay-per-click advertising (PPC) management
- Social media marketing and management
- Content marketing and creation
- Email marketing campaigns
- Conversion rate optimization
- Marketing automation setup and management
- Analytics and performance reporting
- Brand development and positioning
- Marketing consulting and advisory services
3. Service Agreements and Scope
Engagement Terms
All services are provided under separate service agreements or statements of work that detail specific deliverables, timelines, and compensation. These Terms of Service apply to all engagements unless specifically modified in writing.
Scope Changes
Any changes to the agreed scope of work must be documented in writing and may result in additional fees. We reserve the right to pause work until scope changes are formally approved.
4. Client Responsibilities
You agree to:
- Provide timely access to necessary accounts, platforms, and materials
- Supply accurate and complete information required for service delivery
- Review and approve deliverables within agreed timeframes
- Maintain active communication throughout the engagement
- Provide feedback in a constructive and timely manner
- Ensure you have proper authorization to engage our services on behalf of your organization
- Comply with all applicable laws and platform policies
5. Payment Terms
Fees and Billing
- All fees are as specified in your service agreement or statement of work
- Invoices are due within 30 days of receipt unless otherwise agreed
- Late payments may incur a 1.5% monthly service charge
- We reserve the right to suspend services for overdue accounts
Expenses
Client is responsible for reimbursing pre-approved third-party costs including but not limited to advertising spend, software subscriptions, and other tools necessary for service delivery.
Refunds
Fees for completed work are non-refundable. Unused retainer fees may be refunded at our discretion for work not yet performed.
6. Intellectual Property and Confidentiality
Work Product
Upon full payment, you own the marketing materials, strategies, and deliverables specifically created for your business. We retain ownership of our methodologies, processes, and general knowledge.
Confidentiality
We agree to maintain the confidentiality of your proprietary information and will not disclose confidential information to third parties without your consent.
Portfolio and Case Studies
Unless otherwise agreed, we may include your company in our portfolio and create case studies based on our work together, subject to your approval of specific details shared publicly.
7. Performance and Results
No Guarantee of Results
While we employ industry best practices and data-driven strategies, marketing results depend on numerous factors beyond our control. We do not guarantee specific outcomes, rankings, traffic levels, or revenue increases.
Reporting and Analytics
We will provide regular reporting on campaign performance and key metrics as agreed in your service agreement. All data and insights remain accessible to you.
8. Third-Party Platforms and Services
Platform Dependencies
Our services often involve third-party platforms (Google Ads, Facebook, LinkedIn, etc.). We are not responsible for changes to these platforms’ policies, algorithms, or functionality that may affect campaign performance.
Account Access
You grant us necessary access to your marketing accounts and platforms. You remain responsible for compliance with all platform terms of service.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELEVANCE’S LIABILITY SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY CLIENT FOR SERVICES IN THE SIX MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.
10. Indemnification
You agree to indemnify and hold harmless Relevance from any claims, damages, or expenses arising from:
- Your use of our deliverables or recommendations
- Violation of these Terms or any applicable laws
- Infringement of any third-party rights
- Content or materials you provide to us
11. Termination
Termination Rights
Either party may terminate the engagement with 30 days written notice. We may terminate immediately for non-payment or material breach of these Terms.
Post-Termination
Upon termination:
- You will pay for all services performed through the termination date
- We will provide a final report and transfer account access as appropriate
- Confidentiality obligations continue indefinitely
- You retain ownership of completed deliverables upon full payment
12. Force Majeure
We shall not be liable for any delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or third-party platform outages.
13. Governing Law and Disputes
These Terms are governed by [State/Country] law. Any disputes shall be resolved through good faith negotiation first, followed by binding arbitration if necessary.
14. General Provisions
Entire Agreement: These Terms, together with your service agreement, constitute the entire agreement between the parties.
Severability: If any provision is found unenforceable, the remainder shall remain in effect.
Amendment: Terms may only be modified in writing and signed by both parties.
Assignment: We may assign these Terms; you may not assign without our written consent.
For questions about these Terms of Service, please contact:
Relevance Growth Marketing Agency
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Tim Worstell – President
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314-775-7913
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Address: 4013 Frontgate Dr Suite 104, Columbia, MO 65203
United States -
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