Terms of Service
# Relevance LLC — Terms of Service
**Last Updated: April 1, 2026**
## 1. Acceptance of Terms
Welcome to Relevance. By engaging our services, accessing our website, submitting any form on our website, or entering into any agreement with us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you (“Client”) and Relevance LLC (“Agency,” “we,” “us,” or “our”). We may update these Terms from time to time, and your continued engagement with our services constitutes acceptance of any changes.
## 2. Description of Services
Relevance is a growth marketing agency specializing in data-driven marketing strategies, AI visibility, and execution. Our services include but are not limited to:
– Digital marketing strategy development
– AI visibility and AI search optimization
– Search engine optimization (SEO)
– Pay-per-click advertising (PPC) management
– Social media marketing and management
– Content marketing and creation
– Email marketing campaigns
– Conversion rate optimization
– Marketing automation setup and management
– Analytics and performance reporting
– Brand development and positioning
– Marketing consulting and advisory services
– AI visibility audits and reports
## 3. Service Agreements and Scope
### Engagement Terms
All services are provided under separate service agreements or statements of work that detail specific deliverables, timelines, and compensation. These Terms of Service apply to all engagements unless specifically modified in writing.
### Scope Changes
Any changes to the agreed scope of work must be documented in writing and may result in additional fees. We reserve the right to pause work until scope changes are formally approved.
## 4. Client Responsibilities
You agree to:
– Provide timely access to necessary accounts, platforms, and materials
– Supply accurate and complete information required for service delivery
– Review and approve deliverables within agreed timeframes
– Maintain active communication throughout the engagement
– Provide feedback in a constructive and timely manner
– Ensure you have proper authorization to engage our services on behalf of your organization
– Comply with all applicable laws and platform policies
## 5. Communications and Messaging
### Consent to Communications
By providing your contact information through any form on our website — including but not limited to our AI visibility audit, contact forms, or service inquiry forms — you consent to receive communications from Relevance LLC via the contact methods you provide, including email and telephone.
### Text Messaging (SMS) Terms
By providing your phone number through any form on our website and checking the SMS consent checkbox, you expressly consent to receive text messages from Relevance LLC. By opting in, you agree to the following:
**What you’ll receive:** Text messages related to your inquiry, including follow-ups about your AI visibility audit results, service information, consultation scheduling, and related marketing communications.
**Message frequency:** Message frequency varies. You may receive up to 5 text messages per inquiry or form submission.
**Message and data rates:** Message and data rates may apply. Relevance LLC is not responsible for any charges your carrier may assess for text messages.
**Opt-out:** You may opt out of receiving text messages at any time by replying **STOP** to any message you receive from us. You may also text CANCEL, UNSUBSCRIBE, QUIT, or END. Upon receiving your opt-out request, we will send a single confirmation message and no further texts will be sent.
**Help:** For help or questions about our text messaging program, reply **HELP** to any message you receive or contact us at info@relevance.com or 314-775-7913.
**Opt-in is not required:** Consent to receive text messages is not a condition of purchasing any goods or services from Relevance LLC. You may engage our services without opting in to text messages.
**No sharing:** We will not sell, rent, or share your phone number with third parties for their marketing purposes.
### Email Communications
By providing your email address through any form on our website, you consent to receive email communications from Relevance LLC related to your inquiry and our services. You may unsubscribe from email communications at any time by replying “unsubscribe” to any email or contacting us at info@relevance.com.
## 6. Payment Terms
### Fees and Billing
– All fees are as specified in your service agreement or statement of work
– Invoices are due within 30 days of receipt unless otherwise agreed
– Late payments may incur a 1.5% monthly service charge
– We reserve the right to suspend services for overdue accounts
### Expenses
Client is responsible for reimbursing pre-approved third-party costs including but not limited to advertising spend, software subscriptions, and other tools necessary for service delivery.
### Refunds
Fees for completed work are non-refundable. Unused retainer fees may be refunded at our discretion for work not yet performed.
## 7. Intellectual Property and Confidentiality
### Work Product
Upon full payment, you own the marketing materials, strategies, and deliverables specifically created for your business. We retain ownership of our methodologies, processes, and general knowledge.
### Confidentiality
We agree to maintain the confidentiality of your proprietary information and will not disclose confidential information to third parties without your consent.
### Portfolio and Case Studies
Unless otherwise agreed, we may include your company in our portfolio and create case studies based on our work together, subject to your approval of specific details shared publicly.
## 8. Performance and Results
### No Guarantee of Results
While we employ industry best practices and data-driven strategies, marketing results depend on numerous factors beyond our control. We do not guarantee specific outcomes, rankings, traffic levels, AI search visibility, or revenue increases.
### Reporting and Analytics
We will provide regular reporting on campaign performance and key metrics as agreed in your service agreement. All data and insights remain accessible to you.
## 9. Third-Party Platforms and Services
### Platform Dependencies
Our services often involve third-party platforms (Google Ads, Facebook, LinkedIn, ChatGPT, Perplexity, Google AI Overviews, etc.). We are not responsible for changes to these platforms’ policies, algorithms, or functionality that may affect campaign performance or AI visibility.
### Account Access
You grant us necessary access to your marketing accounts and platforms. You remain responsible for compliance with all platform terms of service.
## 10. Privacy and Data Protection
### Information We Collect
When you submit a form on our website, we collect the information you provide, including your name, email address, phone number, and company name. We use this information to respond to your inquiry, provide our services, and communicate with you as described in Section 5.
### Data Storage and Security
We store your information securely and take reasonable measures to protect it from unauthorized access. We retain your information for as long as necessary to fulfill the purposes described in these Terms or as required by law.
### Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@relevance.com.
For complete details on how we collect, use, and protect your information, please refer to our [Privacy Policy].
## 11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELEVANCE LLC’S LIABILITY SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY CLIENT FOR SERVICES IN THE SIX MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.
## 12. Indemnification
You agree to indemnify and hold harmless Relevance LLC from any claims, damages, or expenses arising from:
– Your use of our deliverables or recommendations
– Violation of these Terms or any applicable laws
– Infringement of any third-party rights
– Content or materials you provide to us
## 13. Termination
### Termination Rights
Either party may terminate the engagement with 30 days written notice. We may terminate immediately for non-payment or material breach of these Terms.
### Post-Termination
Upon termination:
– You will pay for all services performed through the termination date
– We will provide a final report and transfer account access as appropriate
– Confidentiality obligations continue indefinitely
– You retain ownership of completed deliverables upon full payment
## 14. Force Majeure
We shall not be liable for any delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or third-party platform outages.
## 15. Governing Law and Disputes
These Terms are governed by the laws of the State of Missouri. Any disputes shall be resolved through good faith negotiation first, followed by binding arbitration if necessary.
## 16. General Provisions
– **Entire Agreement:** These Terms, together with your service agreement, constitute the entire agreement between the parties.
– **Severability:** If any provision is found unenforceable, the remainder shall remain in effect.
– **Amendment:** Terms may only be modified in writing and signed by both parties.
– **Assignment:** We may assign these Terms; you may not assign without our written consent.
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**For questions about these Terms of Service, please contact:**
Relevance LLC
Tim Worstell — President
info@relevance.com
314-775-7913
4013 Frontgate Dr Suite 104
Columbia, MO 65203
United States
