Privacy Policy
# Relevance LLC — Privacy Policy
**Last Updated: April 1, 2026**
We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.relevance.com/ Website (the “Website”) operated by Relevance LLC (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
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## What information we collect, where we get this information, how we use this information, what happens if we don’t have it, and the legal basis for processing this information
We collect any and all information that you enter on this Website. We collect the following information about you:
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### Identifying information — Name
**Specific piece of information:** Name
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information;
– Processing is necessary to perform a contract with the user;
– Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
**Where we get this information:** Information submitted by the consumer.
**How we use this information:**
– Performing services;
– Providing customer service;
– Verifying customer information;
– Communicating with you regarding your inquiry, including via email and text message (SMS).
**What happens if we don’t have this information:**
– Our use of your data for verifying customer information will not be possible;
– Our use of your data for performing services will not be possible;
– Our use of your data for providing customer service will not be possible.
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### Identifying information — Email address
**Specific piece of information:** Email address
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information;
– Processing is necessary to perform a contract with the user;
– Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
**Where we get this information:** Information submitted by the consumer.
**How we use this information:**
– Performing services;
– Providing customer service;
– Verifying customer information;
– Sending follow-up communications related to your inquiry, including service information, consultation scheduling, and marketing communications.
**What happens if we don’t have this information:**
– Our use of your data for performing services will not be possible;
– Our use of your data for providing customer service will not be possible;
– Our use of your data for verifying customer information will not be possible.
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### Identifying information — Phone number
**Specific piece of information:** Phone number
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information;
– Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
**Where we get this information:** Information submitted by the consumer via website forms, including our AI visibility audit form and contact forms.
**How we use this information:**
– Providing customer service;
– Sending text messages (SMS) related to your inquiry, including follow-ups about your AI visibility audit results, service information, and consultation scheduling;
– Contacting you regarding services you have expressed interest in.
**What happens if we don’t have this information:**
– Our ability to communicate with you via text message will not be possible;
– Our use of your data for providing customer service via phone will not be possible.
**SMS/Text messaging details:**
– By providing your phone number and opting in to text messages, you consent to receive text messages from Relevance LLC;
– Message frequency varies; you may receive up to 5 text messages per inquiry;
– Message and data rates may apply;
– You may opt out at any time by replying STOP to any text message;
– For help, reply HELP to any text message or contact us at info@relevance.com;
– We will not sell, rent, or share your phone number with third parties for their marketing purposes;
– Consent to receive text messages is not a condition of purchasing any goods or services.
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### Identifying information — IP address
**Specific piece of information:** IP address
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information.
**Where we get this information:** Tracking pixels.
**How we use this information:**
– Analytics;
– Counting ad impressions to unique visitors;
– Marketing and advertising.
**What happens if we don’t have this information:**
– Our use of your data for analytics will not be possible;
– Our use of your data for counting ad impressions to unique visitors will not be possible;
– Our use of your data for marketing and advertising will not be possible.
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### Identifying information — Device identifier
**Specific piece of information:** Device identifier
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information.
**Where we get this information:** Tracking pixels.
**How we use this information:**
– Analytics;
– Counting ad impressions to unique visitors;
– Marketing and advertising.
**What happens if we don’t have this information:**
– Our use of your data for analytics will not be possible;
– Our use of your data for counting ad impressions to unique visitors will not be possible;
– Our use of your data for marketing and advertising will not be possible.
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### Internet or other electronic activity — Information regarding your interaction with our website or application
**Specific piece of information:** Information regarding your interaction with our website or application
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information.
**Where we get this information:** Tracking pixels.
**How we use this information:**
– Analytics;
– Counting ad impressions to unique visitors;
– Marketing and advertising.
**What happens if we don’t have this information:**
– Our use of your data for analytics will not be possible;
– Our use of your data for counting ad impressions to unique visitors will not be possible;
– Our use of your data for marketing and advertising will not be possible.
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### Sensitive personal information — Keystroke patterns or rhythms
**Specific piece of information:** Keystroke patterns or rhythms
**Legal basis for processing this information:**
– The user has provided consent to the processing of their information.
**Where we get this information:** Tracking pixels.
**How we use this information:**
– Analytics;
– Counting ad impressions to unique visitors;
– Marketing and advertising.
**What happens if we don’t have this information:**
– Our use of your data for analytics will not be possible;
– Our use of your data for counting ad impressions to unique visitors will not be possible;
– Our use of your data for marketing and advertising will not be possible.
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## With whom we share your personal information
We do not sell, rent, or share your personal information with any third parties for their marketing purposes.
We may share your information with the following categories of service providers who assist us in operating our business and communicating with you:
– **Email service providers** — to send follow-up communications related to your inquiry
– **SMS/text messaging service providers** — to send text messages you have opted in to receive
– **Analytics providers** — to understand how visitors use our Website
– **Cloud hosting and data storage providers** — to securely store your information
These service providers are contractually bound to use your information only for the purposes of providing services to us and are prohibited from selling or sharing your information for their own purposes.
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## How we protect your information
We have implemented the following measures to protect and safeguard your personal information:
– Limiting the amount of personal information that we collect to strictly necessary only;
– Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks;
– Training our employees;
– Requiring our employees to sign confidentiality agreements;
– Maintaining up-to-date software and safeguards;
– Encrypting personal data in transit and at rest where technically feasible.
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## Sale of your information
We do not sell your personal information.
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## Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.
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## Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
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## Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
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## Information retention
We retain all of the information that we collect for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
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## Your rights
All visitors or users of this website have the following rights with regard to their personal information:
– The right to access the personal information that we have collected about you.
– The right to say no to the sale of your personal information.
– The right to request that we delete all or some of the personal information that we have collected on you.
– The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
– The right to request that we amend any of the information that we have collected about you.
– The right to withdraw your consent to the processing of your data.
– The right to request that we restrict the processing of your data.
– The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
– The right to stop receiving unwanted direct marketing, including email and text messages.
– The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
– The right to opt out of text message communications at any time by replying STOP to any message.
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## Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
Tim Worstell — President
info@relevance.com
314-775-7913
Address: 4013 Frontgate Dr Suite 104, Columbia, MO 65203
United States
https://www.relevance.com/contact-us/
**To opt out of text messages:** Reply STOP to any text message you receive from us. No further action is required.
**To opt out of email communications:** Reply “unsubscribe” to any email you receive from us, or contact us at the information above.
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
– Name;
– Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
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## Accountability
The following person is accountable and responsible for our privacy practices and procedures:
**Tim Worstell**
President
info@relevance.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above.
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## Location of data processing
All data processing activities undertaken by us take place in the United States.
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## Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
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## Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
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## Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
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## Questions
If you have any questions about this Privacy Policy, please contact us at info@relevance.com.
